Dumfries & Galloway Area
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Dumfries & Galloway Area

Dumfries and Galloway

There are a number of services available to the whole of Dumfries and Galloway:

COVID-19 HELPLINE: 01387 241 303 

 Available to all NHS and HSCP staff, including care home staff working in the statutory, independent and third sectors in the Dumfries and Galloway area, and volunteers supporting health and social care services.

Reciprocal arrangements are available for staff who would prefer to seek help through another Board.

Email: dumf-uhb.mhstaffsupport@nhs.net

For GPs, GP practice staff and other community staffing such as pharmacy staff, dental staff and district nurses, Email: dumf-uhb.gp-psychology-service@nhs.net


NHS Dumfries and Galloway intranet (Beacon) provides a range of Covid-19 materials and self-help resources.


Staff Support Phone line offers psychological support for Scottish Ambulance Service staff.

Available to: Scottish Ambulance Service staff based in Dumfries and Galloway

Tel: 0141 303 8968

Phone line open: 8am-6pm, Mon-Fri.


Spiritual Care and Wellbeing provides a staff listening service.

Available to all NHS Dumfries and Galloway staff

Tel: 01387 246246 x 31544


Time of Remembering to remember those who have died, are bereaved or are isolated during pandemic.

Every Friday, 4pm, at the Sanctuary, DGRI

Names can be sent to: dumf-uhb.spiritual-care@nhs.net    Staff can join through MS teams.

Regional services

Some services are dedicated to specific regions and details of those are available below:

Dumfries & Galloway Council intranet (SharePoint) provides a range of Covid-19 health and wellbeing guidance, support, tips and resources for all Council employees.

Human Resources provide a dedicated Covid-19 HR advice service.
Available to: Dumfries and Galloway Council employees
Tel: 01387 260300
Email: HRCovid19advice@dumgal.gov.uk
Service open: 9am-5pm, 7 days a week.

Resilience Support Service (Genesis) provides confidential telephone or Skype counselling, with advice on self-care, mental health and wellbeing resources, and coping techniques.
Available to: all Council employees
Tel: 01387 248811
Email enquiries@genesisohs.co.uk

Volunteer Mental Health Champions are fully trained to provide employees with confidential support and signposting.
Further information and volunteer contact details are available on the Council intranet within the Mental Health & Wellbeing Policy and Resource Pack.

Citizens Advice Bureau offers local help with debt or money worries.
Link: https://www.dagcas.org/

Financial Wellbeing Hub (available until June 2020) provides help with reducing expenses, managing credit and borrowing, and advice on mortgage holidays.
Website: www.wellbeing.neyber.co.uk/


COVID-19 HELPLINE: 0141 303 8968
Available to Scottish Ambulance Service staff based in Dumfries and Galloway
Phone line open: 8am-6pm, Mon-Fri.


Scottish Ambulance Service intranet (@SAS) provides updates, guidance and briefings, with a dedicated wellbeing section outlining available resources and support.

Employee Assistance Programme (Help) offers an employee counselling service, provided by trained counselling and welfare practitioners.
Available to: All Scottish Ambulance Service staff and family members residing at home address
Tel: 0800 032 9849
Service open: 24 hours a day, 7 days a week
Link to information and guidance: https://sgcp.helpeap.com/

Occupational Health provides a confidential service for health or work-related health issues via self-referral or management referral.
Available to: All Scottish Ambulance Service staff
Tel: 0131 275 7890 (Then press Option 1)
Email: nss.sasoccupationalhealth@nhs.net
Service open: 9am-5pm, Mon-Fri. Voicemail service operates out with these hours

Be Mindful provides an online mindfulness course to improve mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Register for programme at: https://www.bemindfulonline.com/scottish-ambulance-registration

Feeling Good App provides a series of audio tracks with essential skills to improve mental & physical health and build personal resilience.
Available to: All Scottish Ambulance Service staff
Download App from your App store onto your phone/tablet ‘Feeling good: positive mindset’ (Blue sky & sun logo)
Username and password can be accessed through the Wellbeing section of @SAS.

Chaplain offers a confidential listening service to support staff (regardless of religious belief)
Available to: All Scottish Ambulance Service staff
Tel: Deacon Michael Ross on 07929 012 832
Service open: 6pm-10pm, Mon, Tues, & Wed.

RUOK? Provides information and resources on intranet @SAS regarding how to support your own and colleagues’ mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Access through SAS intranet.

The Ambulance Service Charity (TASC) offers mental, physical & financial support for ambulance service staff.
Available to: All ambulance service staff nationally
Freephone: 0800 1032 999 10am-4pm, 7 days a week, with voicemail service out with these hours
Email: support@theasc.org.uk
Link: https://www.theasc.org.uk for further information

  • Shout is a Crisis text line

Text ‘Shout’ to be put in touch with a trained Crisis Volunteer who will chat to you using trained techniques via text

Available to: Scottish Ambulance Service Staff

Text: 85258, 24 hours a day, 7 days a week

Service open: 9am-6pm, Mon-Fri.

Dumfries and Galloway Covid-19 Helpline: 01387 241 303 

Available to all NHS and HSCP staff.

National Helplines

National Wellbeing Helpline for everyone working in health & social care services Tel: 0800 111 4191

Breathing Space Tel: 0800 83 85 87

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