Ayrshire & Arran Area
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Ayrshire & Arran Area

Ayrshire & Arran

There are a number of services available to the whole of Ayrshire & Arran:

COVID STAFF HUB  Tel: 0800 0304114
Available to all NHS Ayrshire & Arran staff
Advice on testing /sickness absence etc.  Service open 6am–8pm, Mon-Fri.

Staff and Volunteer Wellbeing Listening Service provides a confidential “listening ear”, a chance to talk and, if required, signposting to appropriate alternative support mechanisms if felt required by the caller.
Available to: all NHS, HSCP staff, Third Sector providers, commissioned services, care home staff, NHS 24, Scottish Ambulance Service, and volunteers working within the sector across Ayrshire and Arran.
Tel: 01563 826430
Service open: 9am-10pm, Mon-Fri.
For more information email: Paula.Shiels@aapct.scot.nhs.uk

Staff Care team offers a compassionate listening service.
Helpline tel: 07824 596 511
Email: staff care mailbox.

Sanctuaries provide a relaxing safe space for staff to unwind, have quiet moment or speak to one of the Staff Care team or trained peer supporters.
Available to:  staff from all health and social care areas
Locations: Ayr and Crosshouse chapels and WRVS areas.

Occupational Health offers clinical advice and support to promote physical and mental wellbeing.
Available to: all NHS Ayrshire & Arran staff via self-referral or management referral
Tel: 0800 085 0929 or ext 27306
Email: Occupational.Health@aapct.scot.nhs.uk
For OH MSK advice/input: OccHealthPhysiotherapy@aapct.scot.nhs.uk
Services open 8.30am-4.30pm, 7 days a week.

Staff Wellbeing Suites provide areas for staff downtime away from the acute area. Facilities include food, drink, toiletries, and rest areas. Medical peer supporters and clinical psychologists are available on site.
Available to: all NHS Ayrshire & Arran staff
Located within Crosshouse Hospital (Maxwell suite Tel: 01563 825150 Internal Ext 25150) and Ayr Hospital (Occupational Therapy Department).

Medical Peer Support offers a medical peer support network.
Available to: consultant and SAS doctors, trainees. Also basic training for nursing peer support
Email: MedicalPeerSupport@aapct.scot.nhs.uk
Also available via Wellbeing Suites, 9am-5pm, Mon-Fri. (24 hour on-call service via switchboard)

Clinical Psychology offers reflection, guidance and support, and follow up appointments if required.
Available to: all NHS staff via the Wellbeing Suites, 9am-5pm, Mon-Fri.

Access via confidential email: Clinical_StaffWellbeingPsychologyServices_COVID19@aapct.scot.nhs.uk

NHS Ayrshire and Arran intranet (Athena) provides information on staff care, staff wellbeing, COVID-19 guidance, and links to sources of support, including support in a crisis and debt advice.

NHS Ayrshire and Arran website
provides information on local resources, updates on Covid-19 and tips on keeping well.Available to: all NHS and HSCP staff, and public

Link: https://www.nhsaaa.net/

Regional services

Some services are dedicated to specific regions and details of those are available below:

Wellbeing Hubs provide a range of helpful materials, tea, coffee and home baking.
Rosebank Centre Kilmarnock (Tel: 01563 543663)
Loudoun Sports Centre, Galston (Tel: 01563 820078)
Boswell (Tel:01290 428464)
Available to: EAC and partnership employees working within the community.

East Ayrshire Council intranet offers supports, bulletins and signposts to resources and internal and external
support services.
Available to: EAC employees and H&SCP staff.

Counselling Service (PAM OH Solutions) provides counselling for anyone experiencing poor mental health.
Available to all EAC employees and H&SCP staff
Tel: 0141 428 3900 to self-refer
Link: http://eacintranet/Services/Human-Resources/OccupationalHealth/Counselling.aspx

Personal Resilience coaching from internal Organisational Development personal resilience coaches.
Available to all EAC employees and H&SCP staff
Email: organisationaldevelopment@east-ayrshire.gov.uk to arrange a call back.

Here to Listen provides a suicide prevention website for support directories and signposts to support agencies.
Available to: all staff and public
Link: www.east-ayrshire.gov.uk/suicideprevention

Suicide Prevention (ASIST) offers one-to-one support for employees in crisis.
Available to: EAC employees and H&SCP staff
Link: http://eacintranet/Services/HealthandSafety/Suicide-Prevention.aspx

Suicide prevention counselling for employees with thoughts of suicide.
Available to: EAC employees and H&SCP staff
Email: jane.mckie@east-ayrshire.gov.uk to make an appointment.

Creating Calm programme helps employees develop a range of tools and techniques to manage stress, anxiety, overwhelm and fear.
Available to: all EAC employees and H&SCP staff
Email: jane.mckie@east-ayrshire.gov.uk for details.

North Ayrshire Council intranet (Connects) provides information on Occupational Health advice and guidance, requests for support, latest Covis-19 guidance, FAQs, health information/contacts and a route for employee counselling. “Livewell Group” provides information on mental health & wellbeing support.
Available to: Council, HSCP and NHS staff who have access to Council systems.

Occupational Health Counselling provides telephone counselling consultations.
Available to: North Ayrshire Council employees
Self refer by email: occupationalhealth@north-ayrshire.gov.uk to arrange telephone consultation.

Money Matters Team offers welfare rights advice, assistance and representation.
Available to all NHS and HSCP staff, and public.
Tel: 01294 310456
Email: MoneyMatters@north-ayrshire.gov.uk

Staff Wellbeing Hubs (2 pilot sites) offer a space for relaxation, refreshments and wellbeing information, including contact details and up-to-date guidance.
Available to: Care at home staff
Pilot sites located at: Saltcoats Library (Tel: 01294469546) and Kilbirnie Library (Tel: 01505684218)
Service open: 9am-5pm, Mon-Fri.

Ayrshire Central Hospital Staff Wellbeing Hub provides a physical space for staff to rest and take time out. Peer support and listening ear available if required.
Available to: all health and social care staff
Location: Ayrshire Central Hospital Training Centre, Irvine
Tel: 01294 323564
Service open: 9am-5pm, Mon- Fri.

Staff rest areas
Locations: Woodland View and Douglas Grant Rehabilitation Centre, Irvine.
Available to: all health and social care staff based at these locations
Services open: 24 hours a day, 7 days a week.

Staff welfare facilities provide a range of wellbeing information and signposts to further support if required.
Available to: HSCP and NHS staff
Locations: Ballot Road Clinic, Bourtreehill Medical Centre, Cheviot Way, Stevenston Health Centre, Saltcoats Health Centre, Ardrossan Health Centre, Brooksby Health Centre, Beith Health Centre, Kilbirnie Health Centre, Dalry Health Centre
Services open: 8am-6pm, Mon-Fri.

Community Staff Wellness Hubs provide private drop-in spaces, with tea, coffee and information on wellbeing resources and staff support helplines.
Available to: staff from South Ayrshire H&SCP, and care home and care at home partners
Arrol Park Therapy Building (8.30am-4.30pm, Mon-Fri)
Girvan Community Hospital Quiet Room (8am-6.30pm, Mon-Fri)Biggart Hospital Conference Room (8am-7pm, Mon-Fri).

Counselling and/or Occupational Advisory / Physiotherapy support.
Available to: South Ayrshire Council employees within HSCP
Referral by line manager.


COVID-19 HELPLINE: 0141 303 8968
Available to Scottish Ambulance Service staff based in Ayrshire & Arran
Phone line open: 8am-6pm, Mon-Fri.


Scottish Ambulance Service intranet (@SAS) provides updates, guidance and briefings, with a dedicated wellbeing section outlining available resources and support.

Employee Assistance Programme (Help) offers an employee counselling service, provided by trained counselling and welfare practitioners.
Available to: All Scottish Ambulance Service staff and family members residing at home address
Tel: 0800 032 9849
Service open: 24 hours a day, 7 days a week
Link to information and guidance: https://sgcp.helpeap.com/

Occupational Health provides a confidential service for health or work-related health issues via self-referral or management referral.
Available to: All Scottish Ambulance Service staff
Tel: 0131 275 7890 (Then press Option 1)
Email: nss.sasoccupationalhealth@nhs.net
Service open: 9am-5pm, Mon-Fri. Voicemail service operates out with these hours

Be Mindful provides an online mindfulness course to improve mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Register for programme at: https://www.bemindfulonline.com/scottish-ambulance-registration

Feeling Good App provides a series of audio tracks with essential skills to improve mental & physical health and build personal resilience.
Available to: All Scottish Ambulance Service staff
Download App from your App store onto your phone/tablet ‘Feeling good: positive mindset’ (Blue sky & sun logo)
Username and password can be accessed through the Wellbeing section of @SAS.

Chaplain offers a confidential listening service to support staff (regardless of religious belief)
Available to: All Scottish Ambulance Service staff
Tel: Deacon Michael Ross on 07929 012 832
Service open: 6pm-10pm, Mon, Tues, & Wed.

RUOK? Provides information and resources on intranet @SAS regarding how to support your own and colleagues’ mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Access through SAS intranet

The Ambulance Service Charity (TASC) offers mental, physical & financial support for ambulance service staff.
Available to: All ambulance service staff nationally
Freephone: 0800 1032 999 10am-4pm, 7 days a week, with voicemail service out with these hours
Email: support@theasc.org.uk
Link: https://www.theasc.org.uk for further information

  • Shout is a Crisis text line

Text ‘Shout’ to be put in touch with a trained Crisis Volunteer who will chat to you using trained techniques via text

Available to: Scottish Ambulance Service Staff

Text: 85258, 24 hours a day, 7 days a week

Service open: 9am-6pm, Mon-Fri.

National Helplines

National Wellbeing Helpline for everyone working in health & social care services Tel: 0800 111 4191

Breathing Space Tel: 0800 83 85 87

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